Login issues

Incident Report for M1

Resolved

System issues have been resolved; per our previous update our teams will continue to monitor for anomalies throughout the day.

Posted Nov 09, 2020 - 10:12 CST

Monitoring

Systems are operational, our engineering teams will continue to monitor for anomalies and problems.

Posted Nov 09, 2020 - 09:59 CST

Investigating

Some clients are having trouble logging in or seeing their portfolio this morning. We're sorry for the inconvenience and are working to resolve these issues as quickly as possible -- we know it's important.

P.S. There were no latency issues prior to 8:30 CT and the morning trading window has completed with no issues

Posted Nov 09, 2020 - 09:19 CST

This incident affected: Dashboard.